Why We Integrated Homeowner Requests into Our Punch List Feature

Homeowner Requests Don't Have to Ruin Your Night

When we started developing our Punch List feature (Included in Pro+ Punch Plan), we did what we always do: we went straight to the people on the ground. Builders, trades, project managers — the folks actually running jobs, not just managing spreadsheets. We asked one simple question: "If we could solve one of your biggest headaches, what would it be?"

And nearly every time, we got the same answer — usually followed by a laugh and an eye roll: "Late-night homeowner texts. If you could make those stop, we'd love you forever."

The answer was unanimous: homeowner requests.

The Problem with Traditional Punch Lists

Traditional punch lists only capture what the builder thinks needs to be done. But the reality is, homeowners have their own observations, concerns, and requests that often don't make it onto the official list until the very last minute.

Why Homeowner Input Matters

When homeowners can contribute to the punch list early in the process, several things happen:

• Issues get identified sooner
• Expectations are set clearly
• The final walkthrough goes smoother
• Customer satisfaction increases dramatically

How We Made It Work

Our integrated approach allows homeowners to submit requests directly through the same QR code system that trades use. No separate apps, no complicated logins - just scan, snap a photo, and submit.

The builder maintains full control over which items make it to the official punch list, but they now have visibility into homeowner concerns from day one.

The Results

Builders using our integrated homeowner request system report:

• 40% fewer surprises during final walkthroughs
• Improved customer satisfaction scores
• Faster project completion times
• Better communication throughout the process

Getting Started

Ready to streamline your punch list process with integrated homeowner requests? Our Pro+ Punch Plan includes everything you need to manage both trade tasks and homeowner requests in one seamless system.

Contact us for a demo and see how this integration can transform your punch list process.